This is a safe space where you will be accepted without judgement and really listened to. If you feel ready, we can work together at your pace, to find a way through whatever is troubling you.
With warm wishes Sarah Izzard.
Testimonial - Client 1
I had no idea what to expect as I started counselling sessions with Sarah, but immediately she put me at ease and I felt supported. I needed space and time to process pain that I had carried for most of my life and no idea how to start, but Sarah gave me confidence and encouragement.
I am so grateful for Sarah creating, as she says on her website, "a safe space where you will be accepted without judgement and really listened to". This was totally my experience.
Testimonial - Client 2
Counselling has helped my mental health 10 out of 10. It’s been hugely helpful to me and these sessions have been very important to me. I now have more strategies, ways to problem solve and coping tools.
Testimonial Client 3
Apprehensive I started my first session and after 15 minutes knew I had found the most fantastic person who listened and never criticised or judged me. Most importantly she believed in me. Before I felt I was in deep, dark water with no way out. Now I was being thrown a life belt and was slowly being pulled towards dry land. Over a series of sessions I learnt how to cope with any negativity and concentrate on loving myself for who I am as an individual. Being shown how to let go of the traumas of the past and thereby making room for my own happiness was very liberating. I am now firmly out of the water. Before I was surviving, not living. Now I am living and the road of negativity is firmly closed. The road of positivity is where you will find me now.
Frequently Asked Questions
Is counselling for me ?
A client of mine was very sceptical before coming for counselling and didn't think it was for her. However, she gave permission to add her thoughts to my website as she wanted others to have the confidence to try it. She loved having someone other than family and friends to talk to and felt like she had the space to be herself and gain clarity.
Can I talk to you first?
I offer a free bookable 20 minute telephone appointment to all clients.
How many sessions will I need?
I work weekly with clients for a minimum of six sessions and also do long term work as required.
Are the sessions confidential?
I work according to the BACP ethical boundaries and everything we talk about will be in confidence, unless there is a risk of harm to yourself or others.
Fees
Telephone counselling
50 mins £48
Zoom online counselling
50 mins £55
Face to face in person counselling - York
50 mins £55
Walk and talk outdoor therapy - York
50 mins £55
I offer reduced price concessionary counselling rates - £48 for 50 mins - concessionary telephone counselling only (not for adhoc sessions moved from other types of counselling).
Confidentiality and Privacy Policy
Confidentiality
I work in line with the British Association for Counselling and Psychotherapy Ethical Framework to maintain your confidentiality. It is only if I consider there to be a significant risk of harm to you or others, or if the law requires it, that I would consider breaking confidentiality.
Privacy Policy
At I Hear You Counselling, I am committed to protecting your privacy and handling your personal information with care, respect and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who is responsible for your personal information?
I Hear You Counselling is the data controller for the personal information you provide through this website.
If you have any questions about this Privacy Policy or how your information is handled, please contact me at:
Email: ihearyoucounselling@gmail.com
What information do I collect?
If you contact me through this website, by email or by telephone, I may collect:
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Your name.
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Your email address.
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Your telephone number.
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Any information you choose to include in your enquiry.
Please avoid including sensitive personal information in your initial enquiry unless it is necessary.
How I use your information
I use your personal information to:
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Respond to your enquiry.
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Arrange an initial consultation or counselling appointment, if appropriate.
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Communicate with you about the counselling services I provide.
I will only use your information for these purposes and will never sell your personal information.
My lawful basis for processing your information
I process your personal information because it is necessary to respond to your enquiry and, where counselling is agreed, to take steps towards entering into and providing a counselling contract.
Website hosting
This website is hosted by Wix. If you complete the contact form, the information you provide is securely transmitted through Wix so that it can be sent securely to my email account. Wix acts as a data processor on my behalf.
Who will your information be shared with?
Your personal information will be treated confidentially and will not be shared with third parties unless:
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You have given your consent.
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It is necessary to use trusted service providers who support my practice, such as website hosting or IT services.
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I am required to do so by law.
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There is a safeguarding concern or other legal or ethical obligation requiring disclosure.
If you become a counselling client, confidentiality and its limits will be explained before therapy begins and are described in my Counselling Agreement.
How long will I keep your information?
If you make an enquiry but do not begin counselling, I will retain your enquiry only for as long as necessary to respond to you and manage my records before securely deleting it.
If you become a client, details of how your personal information is collected, stored, used and retained are explained in my Counselling Agreement.
Online and telephone counselling
I offer counselling face to face, by telephone, by Zoom and through Walk and Talk sessions.
Reasonable steps are taken to use secure methods of communication. However, no internet-based communication can ever be guaranteed to be completely secure. If you choose online counselling, I will discuss the practical arrangements and privacy considerations with you before therapy begins.
Your rights
Under UK data protection law, you have the right to:
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Request access to the personal information I hold about you.
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Request correction of inaccurate information.
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Request erasure of your personal information where applicable.
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Request restriction of processing in certain circumstances.
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Object to certain types of processing.
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Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your personal information has not been handled appropriately.
Further information
If you become a counselling client, you will receive a Counselling Agreement which explains in more detail how your personal information is collected, stored, used, retained and protected throughout our work together.
Last updated: July 2026